1. Acceptance of Terms

By accessing the services of Heart Of Care Canada, including our website, programs, and health care services, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with these terms, you should not use our services.

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2. Provision of Services

Heart Of Care Canada provides health care and support services in accordance with applicable laws and professional standards in Ontario. Our services are delivered based on assessed needs, professional judgment, and available resources.

Use of our website or communication platforms does not create a client-care relationship unless formally agreed upon through our intake and consent process.

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3. Medical Disclaimer

Information provided on our website or through general communications is for informational purposes only and is not intended to replace professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified health care provider regarding any medical condition or health concern.

In the event of a medical emergency, call 911 or seek immediate emergency medical assistance.

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4. Client Responsibilities

To ensure safe and effective care, clients agree to:

• Provide accurate and complete information about their health

• Inform us of any changes to their medical condition

• Treat staff with respect and dignity

• Follow agreed care plans and recommendations

We reserve the right to discontinue services if safety, non-compliance, or inappropriate conduct occurs.

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5. Privacy

Your personal information is collected, used, stored, and protected in accordance with our Privacy Policy and applicable Ontario privacy legislation, including PHIPA (Personal Health Information Protection Act, 2004). Please review our Privacy Policy for further details.

6. Accessibility

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We are committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA). Accessible formats and accommodations are available upon request.

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7. Website Use

All website content, including text, logos, and materials, is the property of Heart Of Care Canada and may not be copied, reproduced, or distributed without written permission.

We make reasonable efforts to ensure the accuracy of information on our website but do not guarantee that all content is error-free or up to date.

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8. Limitation of Liability

Heart Of Care Canada is not liable for indirect, incidental, or consequential damages arising from the use of our website or services, except where required by law.

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9. Governing Law

These Terms & Conditions are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.

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10. Changes to Terms

We reserve the right to update or revise these Terms & Conditions at any time. Updated versions will be posted on our website with the revised effective date.

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